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Bi-directional protection, built for a passwordless future

Social engineering, deepfakes, and tech support scams targeting IT help desks can cost organizations hundreds of millions of dollars in losses and fines. RSA Help Desk Live Verify eliminates this threat with bi-directional verification that confirms both sides of every call—no credentials ever shared.

Now, contractors, partners, temps, and employees without access to an authenticator verify through ID Dataweb using government ID, driver’s license, passport, and more—no enrollment required.

 

Benefits
Real security, verified both ways

Passwordless, bi-directional verification
(patent pending)

Confidently authenticate staff and users simultaneously—eliminating impersonation, phishing, and tech support scams. The only solution that verifies both sides of every call.

No personal details,
no PINs

End users sharing PINs or personal details. Remove vulnerabilities, streamline verification, and protect against credential theft and malware attacks with phishing-resistant identity assurance.

Verify any user.
No authenticator required

Contractors, partners, temps, and employees without a registered authenticator now verify using government ID, driver's license, passport, or mobile match—powered by ID Dataweb. No authenticator. No enrollment. No gap.

Adaptive step-up
access policy

Seamless when it's routine recovery. Automatic step-up when context signals risk. The policy decides—not the admin. Access to sensitive or restricted areas automatically triggers stronger authentication—based on who's asking, where they are, and what they're accessing.

Security simplified

RSA Help Desk Live Verify stops threats before they start, develops organizations’ Zero Trust maturity, reduces risks, and resolves help desk requests faster.

Protect every support interaction, everywhere

Secure every user—employees and non-employees alike—with consistent, frictionless verification for every help desk interaction and high-risk workflow. From wire transfers and HR record changes to VPN recovery, embed RSA Help Desk Live Verify into any interaction where impersonation risk is highest.

Better experience, happier teams

RSA Help Desk Live Verify minimizes wait times and eliminates user frustration. The solution empowers users and admins to trust each other with secure, bi-directional verification interactions, enhancing productivity and user satisfaction.

Part of a Complete Identity Platform
RSA Help Desk Live Verify is Part of the RSA Unified Identity Platform. The capability combines with automated identity intelligence, authentication, access, governance, and lifecycle to help organizations stop technical support scams, prevent ransomware, and stop data breaches before they start.
S e c u r e A c c e s s
Stop advanced identity attacks
Prevent help desk fraud
S t r e n g t h e n P o s t u r e
Automate identity lifecycle to reduce risks
Streamline identity governance & compliance
G o P a s s w o r d l e s s
Build MFA resilience with cloud/hybrid
Stop phishing
RSA's Marchitecture
Enhanced security layer for Microsoft Entra ID

Learn more about RSA Help Desk Live Verify

See how RSA Help Desk Live Verify secures users and admins with passwordless, bi-directional authentication.

Press Releases
RSA Announces New Innovations to Stop Help Desk Scams and Protect Passwordless Environments
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Videos
RSA Help Desk Live Verify Demo Videos
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Solution Briefs
RSA Help Desk Live Verify
Learn More

Ready for true security?

Schedule a demo today and see RSA Help Desk Live Verify in action.
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