Customer SupportDo not delete

We're Here To Help.Do not delete

Get the customer support you need to resolve your issues.Do not delete

Technical SupportDo not delete

Operationalize Your Investment and Speed Your Time to ValueDo not delete

Operationalize your investment and speed your time to value for SecurID and ID Plus. Resources include 24/7 tech support from a world-class team, personalized support and peer-to-peer knowledge sharing.Do not delete

How to Create a CaseDo not delete

1

Navigate to RSA CommunityDo not delete
2

Sign-in with your RSA Community accountDo not delete
or Register Now
3

Select Create New CaseDo not delete

Technical Support Phone NumbersDo not delete

AmericasDo not delete

USA

+1 800-995-5095 +1 781-515-7700 +1 800-732-8743

EMEADo not delete

UKDo not delete	+44 80 0066 8073
FranceDo not delete	+33 18 72 12 289
Germany Do not delete	+49 8920 194097

APACDo not delete

AustraliaDo not delete	+61 238 138 723 +61 1800 549838
IndiaDo not delete	0 00800 0502408
JapanDo not delete	+81 50-1721-0921
SingaporeDo not delete	+65 3129 2638

'+' = IDD prefix code. Some countries have multiple IDDs, with each one used by a different long-distance carrier.

Personalized SupportDo not delete

With basic, enhanced, and custom application support, the RSA global support team is available around the clock to resolve technical issues before they impact your business. We’re here to help you maximize availability and uptime so you can get even more value from your investment in SecurID and ID Plus.Do not delete

Designated Support EngineerDo not delete

For organizations with complex security challenges that require a higher level of technical service and program support, RSA offers the option to add the services of a designated support engineer (DSE) to the maintenance contract. A senior-level technical resource, the DSE provides expert customer support case management and rapid problem resolution to ensure product stability and help you you’re your business objectives.Do not delete

Premium SupportDo not delete

Accelerate the Very Best of  Our Team’s ExperienceDo not delete

For 40 years, RSA has provided the world’s most secure companies with the customer support they need to deploy solutions, resolve issues, and get the most from our products and solutions. Today, our Premium Support tier concentrates and accelerates the very best of our team’s experience.Do not delete

Premium Support BenefitsDo not delete

The fastest responses. The deepest support.
The most value.Do not delete

24×7 Access to Experts  via Multiple ChannelsDo not delete
Accelerated Response  Times and ResolutionDo not delete
30-minute Responses  for Critical IssuesDo not delete
Customized ExperienceDo not delete

Premium Support BenefitsDo not delete

Support Delivered How You Want It
And When You Need ItDo not delete

24x7 availabilityDo not delete

Reach Customer Support experts 24×7 with priority service requests.Do not delete

Responses within an hourDo not delete

Severity 1 cases will receive responses in 30 minutes, and Severity 2 cases in 60 minutes.Do not delete

Exclusive accessDo not delete

Premium Support cases skip the support queue and connect directly to experts.Do not delete

Multiple communications channelsDo not delete

Contact RSA Customer Support experts by phone, email, or the web.Do not delete

Guaranteed, expert supportDo not delete

Enjoy guaranteed access to senior Technical Support experts.Do not delete

Global supportDo not delete

Premium Support is available in multiple languages.Do not delete

CommunityDo not delete

An online community of product experts and customers, RSA Community is a hub for fast, accurate responses to all RSA-related questions. The community and support portal, which features an extensive knowledgebase library, serves as a one-stop resource for product information, including licenses, documentation, downloads, and training.

RSA Community