Product
Warranty Period
Initial Product Installation
RMA & Parts Replacement
Customer Performed Tasks*
RSA Cloud Software
Warranty runs for the duration of the subscription.
N/A, Hosted
N/A
RSA responsible for installation and maintenance of hosted environment.
RSA On-Premises Software
Warranty runs with purchase of a maintenance support option.
Installation not included. Performed by Customer or may be available for separate purchase.
N/A
Customer Installation of subsequent Software Releases.
RSA OTP Seed Media
150-day defective media replacement for seed media CDs that are sent to Customers.
N/A
150-day defective media replacement for seed media CDs that are sent to Customers.
Seed media must be installed within 90 days of initial shipment from RSA. Seed media is deleted from RSA systems after 150 days of initial shipment to customer.
RSA Hardware Authenticators (iShield Key)
3-year replacement warranty from order date due to hardware failure.
Installation not included. Performed by Customer.
Standard Replacement***
N/A
RSA Hardware Authenticators (SID700 & SID800)
Full Lifecycle of Hardware Authenticators up to 6 months before the expiration date printed on its backplate.
Installation not included. Performed by Customer.
Standard Replacement***
Advanced Replacement****
N/A
RSA Hardware Authenticators (DS100)
5-year replacement warranty from order date due to hardware failure.
Installation not included. Performed by Customer.
Standard Replacement***
N/A
RSA Hardware Appliances
3-year advanced replacement warranty from order date due to hardware failure.
Installation not included. Performed by Customer or may be available for separate purchase.
Appliances are shipped out same day or next business day. RSA Appliances must be returned within 15 days of receiving replacement or full value of Replacement Appliance will be incurred by Customer. For all other Appliances, Customer has 10 days to return faulty appliances.
Customer Installation of subsequent Software Releases.
Additional warranties may be available for purchase.
Customer responsible for CRUs.**
Product:
RSA Cloud Software
Warranty Period:
Warranty runs for the duration of the subscription. See RSA EULA
Initial Product Installation:
N/A, Hosted
RMA & Parts Replacement:
N/A
Customer Performed Tasks*:
RSA responsible for installation and maintenance of hosted environment.
Product:
RSA On-Premises Software
Warranty Period:
Warranty runs with purchase of a maintenance support option. See RSA EULA
Initial Product Installation:
Installation not included. Performed by Customer or may be available for separate purchase.
RMA & Parts Replacement:
N/A
Customer Performed Tasks*:
Customer Installation of subsequent Software Releases.
Product:
RSA OTP Seed Media
Warranty Period:
90-day defective media replacement for seed media CDs that are sent to Customers.
Initial Product Installation:
N/A
RMA & Parts Replacement:
90-day defective media replacement for seed media CDs that are sent to Customers.
Customer Performed Tasks*:
Seed media must be installed within 90 days of shipment. Seed media is deleted from RSA systems after 90 days.
Product:
RSA Hardware Authenticators (iShield Key)
Warranty Period:
3-year replacement warranty from order date due to hardware failure./div>
Initial Product Installation:
Installation not included. Performed by Customer.
RMA & Parts Replacement:
Standard Replacement***
Customer Performed Tasks*:
N/A
Product:
RSA Hardware Authenticators (SID700 & SID800)
Warranty Period:
Full Lifecycle of Hardware Authenticators up to 6 months from expiration date printed on its backplate.
Initial Product Installation:
Installation not included. Performed by Customer.
RMA & Parts Replacement:
Standard Replacement***
Advanced Replacement****
Advanced Replacement****
Customer Performed Tasks*:
N/A
Product:
RSA Hardware Authenticators (DS100)
Warranty Period:
5-year replacement warranty from order date due to hardware failure.
Initial Product Installation:
Installation not included. Performed by Customer.
RMA & Parts Replacement:
Standard Replacement***
Customer Performed Tasks*:
N/A
Product:
RSA Hardware Appliances
Warranty Period:
3-year advanced replacement warranty from order date due to hardware failure.
Initial Product Installation:
Installation not included. Performed by Customer or may be available for separate purchase.
RMA & Parts Replacement:
Appliances are shipped out same day or next business day. RSA Appliances must be returned within 15 days of receiving replacement or full value of Replacement Appliance will be incurred by Customer. For all other Appliances, Customer has 10 days to return faulty appliances.
Customer Performed Tasks*:
Customer Installation of subsequent Software Releases.
Additional warranties may be available for purchase.
Customer responsible for CRUs.**
Additional warranties may be available for purchase.
Customer responsible for CRUs.**
*Customer-Performed Tasks:
Customer-performed tasks are product support tasks that Customer is authorized by RSA to perform. RSA will provide diagnostic tools and documentation to enable customers to perform replacement of designated Equipment and other service tasks.
**Customer Replaceable Units (CRUs):
CRUs are specific assemblies, components or individual parts of designated RSA Equipment that Customer is authorized by RSA to self-replace. In the event of a Failure or technical issue, a customer may remove and replace a CRU by using RSA-provided diagnostic tools and/or documentation. Assemblies or components not designated as CRUs, must be serviced and/or replaced by RSA or an RSA authorized service partner. Authentication Manager CRU parts limited to complete Appliance.
***Standard Replacement:
The System/Security Administrator at your company will return any non-expired tokens that no longer function properly to RSA. Replacements will be shipped within 5 days after the defective token is received. A printable form will be e-mailed back to the customer containing a pre-filledreturn form with RMA numbers and ship-to information. More details can be found here.
****Advanced Replacement:
After filling out the appropriate information, RSA will ship out replacements for each valid token within 2 or 3 days. It is the customer’s responsibility to ship the defective tokens back within 60 days of the receipt of the replacement tokens. If not, RSA will invoice for the replacement tokens shipped. More details can be found here.
*****Support Option:
Determined based on the support option purchased in your subscription or maintenance agreement with RSA. Please see your order form for additional information. Basic support not available for Authentication Manager
****** The Warranties and Replacements stated in the above table shall not apply if Customer fails to comply with the RSA End User License Agreement, or any other agreements made between Customer and RSA, along with misuse, abuse, improper operation or misapplication.
