Technical Support
Operationalize Your Investment and Speed Your Time to Value
Operationalize your investment and speed your time to value for ID Plus, SecurID, and RSA Governance & Lifecycle. Resources include 24/7 tech support from a world-class team, personalized support and peer-to-peer knowledge sharing.
How to Create a Case
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1
Navigate to RSA Community
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2
Sign-in with your RSA Community account
or Register Now -
3
Select Create New Case
Technical Support Phone Numbers
Americas
| USA | +1 800-995-5095 +1 781-515-7700 +1 800-732-8743 |
EMEA
| UK | +44 80 0066 8073 |
| France | +33 18 72 12 289 |
| Germany | +49 8920 194097 |
APAC
| Australia | +61 238 138 723 +61 1800 549838 |
| India | 0 00800 0502408 |
| Japan | +81 50-1721-0921 |
| Singapore | +65 3129 2638 |
'+' = IDD prefix code. Some countries have multiple IDDs, with each one used by a different long-distance carrier.
Personalized Support
With basic, enhanced, and custom application support, the RSA global support team is available around the clock to resolve technical issues before they impact your business. We’re here to help you maximize availability and uptime so you can get even more value from your investment in ID Plus, SecurID, and RSA Governance & Lifecycle.
Designated Support Engineer
For organizations with complex security challenges that require a higher level of technical service and program support, RSA offers the option to add the services of a designated support engineer (DSE) to the maintenance contract. A senior-level technical resource, the DSE provides expert customer support case management and rapid problem resolution to ensure product stability and help you you’re your business objectives.
Premium Support Benefits
The fastest responses. The deepest support.
The most value.
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24×7 Access to Experts via Multiple Channels
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Accelerated Response Times and Resolution
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30-minute Responses for Critical Issues
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Customized Experience
Premium Support Benefits
Support Delivered How You Want It
And When You Need It
For 40 years, RSA has provided the world’s most secure companies with the customer support they need to deploy solutions, resolve issues, and get the most from our products and solutions. Today, our Premium Support tier concentrates and accelerates the very best of our team’s experience.
24x7 availability
Reach Customer Support experts 24×7 with priority service requests.
Responses within an hour
Severity 1 cases will receive responses in 30 minutes, and Severity 2 cases in 60 minutes.
Exclusive access
Premium Support cases skip the support queue and connect directly to experts.
Multiple communications channels
Contact RSA Customer Support experts by phone, email, or the web.
Guaranteed, expert support
Enjoy guaranteed access to senior Technical Support experts.
Global support
Premium Support is available in multiple languages.
