Technical Support

Operationalize Your Investment and Speed Your Time to Value

Operationalize your investment and speed your time to value for ID Plus, SecurID, and RSA Governance & Lifecycle. Resources include 24/7 tech support from a world-class team, personalized support and peer-to-peer knowledge sharing.

A Customer Support team

How to Create a Case

  1. 1

    Navigate to RSA Community

  2. 2

    Sign-in with your RSA Community account
    or Register Now

  3. 3

Technical Support Phone Numbers

For China - open a case via the Support portal at RSA Community.
'+' = IDD prefix code. Some countries have multiple IDDs, with each one used by a different long-distance carrier.

Personalized Support

With basic, enhanced, and custom application support, the RSA global support team is available around the clock to resolve technical issues before they impact your business. We’re here to help you maximize availability and uptime so you can get even more value from your investment in ID Plus, SecurID, and RSA Governance & Lifecycle.

RSA Personalized Support
RSA Designated Support Engineer

Designated Support Engineer

For organizations with complex security challenges that require a higher level of technical service and program support, RSA offers the option to add the services of a designated support engineer (DSE) to the maintenance contract. A senior-level technical resource, the DSE provides expert customer support case management and rapid problem resolution to ensure product stability and help you you’re your business objectives.

Premium Support

Accelerate the Very Best of 
Our Team’s Experience

For 40 years, RSA has provided the world’s most secure companies with the customer support they need to deploy solutions, resolve issues, and get the most from our products and solutions. Today, our Premium Support tier concentrates and accelerates the very best of our team’s experience.

Premium Support Benefits

The fastest responses. The deepest support.
The most value.

RSA Premium Support Benefits. A photo of a man in a suit, leaning against a wall talking on a phone
  • 24×7 Access to Experts 
via Multiple Channels

  • Accelerated Response 
Times and Resolution

  • 30-minute Responses 
for Critical Issues

  • Customized Experience

Premium Support Benefits

Support Delivered How You Want It
And When You Need It

For 40 years, RSA has provided the world’s most secure companies with the customer support they need to deploy solutions, resolve issues, and get the most from our products and solutions. Today, our Premium Support tier concentrates and accelerates the very best of our team’s experience.

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24x7 availability

Reach Customer Support experts 24×7 with priority service requests.

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Responses within an hour

Severity 1 cases will receive responses in 30 minutes, and Severity 2 cases in 60 minutes.

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Exclusive access

Premium Support cases skip the support queue and connect directly to experts.

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Multiple communications channels

Contact RSA Customer Support experts by phone, email, or the web.

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Guaranteed, expert support

Enjoy guaranteed access to senior Technical Support experts.

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Global support

Premium Support is available in multiple languages.

Community

An online community of product experts and customers, RSA Community is a hub for fast, accurate responses to all RSA-related questions. The community and support portal, which features an extensive knowledgebase library, serves as a one-stop resource for product information, including licenses, documentation, downloads, and training.
RSA Community

Discover the identity solutions securing 
the world’s most secure organizations.

Get a Demo

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